How Facebook Messenger Bots Can Help Your Business

How Facebook Messenger Bots Can Help Your Business


In today’s world, businesses are doing everything they can to help their customers, and improve their customer base.  One such method is the use of chatbots.  These devices, such as the one being utilized through Facebook Messenger, has revolutionized the way companies do business, and assist their customers.  As you will see, the benefits are worth exploring.

Chatbots:  What Are They?

In order to discuss the benefits of chatbots, we first need to define what they are.  These devices are natural language user interfaces that run on underlying rules or artificial intelligence.  They are services that users interact with using natural, conversational, language.  

People have started using them for entertainment purposes or to purchase items from their favorite stores.  Quite often, they can take the place of looking at a website.  All one has to do is open up the chatbot, and look for a product.

How Facebook Messenger Bots Can Help Your Business

Facebook Messenger

One such example is Facebook Messenger.  But, you may be wondering what all the fuss is about regarding it, and how it can help a business.  However, the number of users has recently reached over one billion.  Any company that wants to continuously grow needs to consider digital marketing, and Facebook Messenger has become one of the top methods.

Connect Quicker

Since 2016, marketers have started using Facebook Messenger to develop a more meaningful rapport with customers.  In so doing, companies have also reaped several benefits.  For example, they have created quicker connections with their customers.  The messenger app is already integrated into the larger Facebook, and has also been integrated for smartphones.  Customers can interact with the company whether or not they are on its Facebook page.  No longer do they have to specifically go to a page or website just to interact with the business.

Easy Information Access

It also makes access to information easier.  The bots can answer customer questions with relevant information that is easy to understand.  In fact, companies such as CNN and The Weather Channel use chatbots to offer around-the-clock information for customers that increase knowledge and brand interest.

How Facebook Messenger Bots Can Help Your Business

Improved Customer Service

Such bots are also providing customer service.  For example, you can use one to communicate with Comcast about billing, and other issues.  You can also order pizza from Domino’s.  These, and other bots can solve many customer service issues, which allows your staff to handle more complicated problems.  The increased efficiency often leads to happier customers, which, in turn, leads to increased sales.  These and other chatbots are available 24 hours per day, which means you can access them even during late-night hours, and from any location.  The bots don’t sleep.

Additionally, chatbots base responses off of natural language understanding, which helps them understand the context of the question.  In doing so, they can extend a conversation, and give more detailed answers.

It is, however, important to remember that chatbots are an augmentation, and not meant to replace anything in the company.  They won’t be able to answer every customer’s question,  But, they can collect information, and relay it to the team.  Doing so will allow a staff member to contact the consumer with a detailed response.

Chatbots have definitely helped staff members improve their business’ customer service. While it may take some getting used to, it is definitely worth it in the long run.

Removing Barriers To Entry

Another benefit to using chatbots is the ability to influence customers, which will make them more inclined to make snap decisions, and purchase more items.  Companies like 1-800-FLOWERS and the ride-sharing site known as Lyft offer a great way to interact with customers, and let them purchase products, and services, quickly.    


Chatbots such as Facebook Messenger have revolutionized how companies do business with their customers.  The features have made it much easier to interact with customers, and build a deeper rapport.  But, thanks to Facebook Messenger, customer service has greatly improved.

Customers can use it to purchase products, and services.  But, they can also discuss any problems they may have with a company.  The ability to do so around-the-clock also means you no longer have to wait for “regular” office hours to talk to someone.  The chatbot is there to answer almost any question you have.  Companies who use it will definitely see an improvement in their business, and bottom line.

How Your Marketing Team Can Measure Social Media ROI

How Your Marketing Team Can Measure Social Media ROI


Social Media has become a part of our everyday lives.  However, when it comes to the business world, how do we know we are using it successfully?  How do we know that customers are going to our social media sites on a regular basis?

Our guide will show you the steps you need to take in order to create, and measure, your social media tools.  It will show you everything you need to know to build a successful social media campaign, which will help your return on investment.

Modern Phones and the Internet

First, it is important to remember that many people use their phones to go online.  People do not just sit at home or their office to use the internet.  With today’s technology, people are using newer phones for just about everything.  As a result, you must create a mobile-friendly brand for your company.

Social Media ROI Guide

But, how does a company do this?  After all, using social media is no longer an option.  It is essential for a company’s success.  Using these tools have now become part of the blueprint in creating good business goals, and measuring their success is essential.  But, first, let’s clear up what return on investment is with a formula:

Social Media ROI = (Social Media return – investment) / Social Media percent

While this may look like gibberish, it shows that your percentage of using social media, and your investment into it, go hand-in-hand with how well it works for your company.  But, you cannot always quantify it.  You need to measure it by people’s behavior.  Are they using the social media pages, and continuously interacting with them?  If not, you need to change your tactics.  Everything from your media, to a staff that can effectively run your social media pages, is essential for creating a message to which people will respond.

Measuring these pages will help you in several ways.  They will help you figure out what methods are working, and which ones are not.  It will show you where the social media budget is being used effectively.  Lastly, it will also show you what people are responding to, and what changes need to be made to your message.

Measuring Social Media Return On Investment

Now that you know what social media can help you do, it’s time to measure the return on investment.  You can do this by first setting your goals.  While most companies want to boost revenue, there are plenty of other goals to consider.  Lead generation will help you get new customers, but measuring page clicks will also help you determine if people are just visiting your pages or actually interacting with them.  As a result, your interaction with them on these pages will improve your business by your willingness to extend posted conversations.

Next, you need to determine what platforms you will use.  While Facebook and Twitter are essential to get your message across, you should also consider others.  LinkedIn is a business-oriented social media site that is perfect for businesses.  However, if you post pictures on your sites, and social media pages, consider Instagram.  This site showcases pictures, and videos, which creates a visual representation of your company.

Once you get started, you can use different tools to monitor progress, and create reports.  Seeing these visual representations of your business will help you fine-tune your methods.  It will also show you what you need to change in order to improve business.

How Your Marketing Team Can Measure Social Media ROI

Social Media Measuring Tools

Picking the best social media measuring tool will help you see the details of what works, and what doesn’t.  While Google Analytics is a popular choice, there are several others that will get the job done.  Tools like Kissmetrics and Cyfe are also options that will help you measure your social media tools.  Every tool shows you different aspects of how your website, and social media pages, are helping your business grow.  Looking at the reports will help you tweak your message, and methods, to improve your company.


Social media has become an essential tool for a company’s growth.  As such, measuring its effectiveness has become just as important.  Looking at the reports will help you see what works, and what doesn’t.  By measuring their effectiveness, you will be able to improve your business and develop a great message for your customers.

Marketing Your Business

Watching television is a huge part of our daily routine, which makes it a very good place to advertise your business. Twenty-eight percent of entrepreneurs studyabout how to move marketing spending allotments from customary media channels and put them into digital web based marketing apparatuses and methods. This appeared in the outline that affirms how digital advertisers show signs of improvement Cost-Per-Lead, contrasted with other marketing channels. Online networking and email conveyance bring down normal Cost-Per-Lead. Since digital marketing delivers conversion, organizations marketing items, and administrations online measure accomplishment by the rate of approaching activity gets changed over into leads, endorsers or deals, contingent upon the expected motivations behind your site. Without change, all your movement would amount to nothing and all your marketing endeavors will essentially go to squander. That is the reason entrepreneurs are streamlining their digital marketing efforts towards changes and advancement, making it a top need above everything else. There are a few instruments and methods that you can use for your digital marketing effort, for example, Search Engine Optimization, which is a web-based social networking marketing and email marketing.

Digital Marketing

As observed from the twenty-thirteenth State of Inbound Marketing Report, these three that produce speedy and powerful correspondence and association with focused groups of onlookers will convey superior to anything normal outcomes regarding higher transformation rates. Web-based social networking and hunt better than expected lead transformation. Since digital marketing helps generate better revenues, higher change rates produced by viable digital marketing systems will convey heaps of gainful advantages for you and your business regarding better and higher incomes. Google affirms this in a review with IPSOS Hong Kong, guaranteeing two point eight times better income development anticipation for organizations utilizing digital marketing procedures to the individuals who do not. Since digital marketing facilitates interaction with targeted audiences, the reason why digital marketing is assuming control customary marketing channels is the capacity of Internet marketing devices to connect with focused groups of onlookers continuously. Engagement in any shape is the thing that your clients hope to get when communicating with your image or business. How your business handles such engagements and connections will spell the distinction between business achievement and disappointment.

Continuous marketing details, and operating and furnishing your clients with appropriate engagement focuses can give you a knowledge of what you’re focused on crowds need. This imperative data will direct you towards making the correct arrangement of next moves, give your clients a far better affair, grow great associations with them, picking up their unwaveringness and trust that you will require when your business starts to develop. Digital marketing also caters to the mobile consumer. Without a doubt, theportable web will be the following influx of data spread and correspondence channel, realized by the quick expansion of cell phones, tablets, and other web-empowered gadgets. These cell phones have turned into a focal piece of American life that ninety-one percent of grown-ups in the United States dependably have their gadgets inside achieving separation. Presently, it would be the best time to have digital marketing efforts proposed towards portable buyers, making ready for them towards accomplishing better development and speedier extension. Portable devices have developed from being negligible choices for tablets and PCs, into something that is affecting their obtaining choices.

Tips For Growing A Business

A good business should always be ready to grow. As a business proprietor, it can be anything but difficult to think the time has come to develop to the following level when you are exhausted, coming up short on space and deals continue coming in. However, these are not signs your business is really prepared to develop. Focus on signs that you might extend too rapidly, and find a way to keep things running easily. PCs, work areas, and seats have turned out to be hot wares. Exceeding your office space is not bad, but at the same time not enough to blow anyone’s mind, yet representatives who are taking a shot at top of file organizers may feel undervalued, or more regrettable, endure dreary anxiety wounds.You have more impermanent workforce than changeless representatives. Depending too intensely on an agreement workforce can reverse discharge.

Useful Tips for Growing a Business

Since brief representatives bring basic business learning with them when they leave, you have to develop and keep up center workers who comprehend your business and its procedures. When representative resolve is low, turnover builds profitability drops. These signs disclose to you that you have some corporate culture issues in your office. Converse with your representatives to reveal issues and find a way to determine issues before they raise. Another reason why your business might be in trouble is because you don’t realize what your opposition is up to or what’s going on in your industry. Concentrate on your business, however, keep no less than one eye on the bigger picture of your industry and its key players in all circumstances.

Also, the moment you quit sweating the little stuff can also mean disaster. Any fruitful business person will disclose to you that you can’t disregard things like overnight bearer costs, supply expenses, and the majority of alternate things that drain your valuable capital. Don’t acknowledge a request that is fundamentally bigger than anything you’ve already taken care of. You can’t stand to turn down requests, yet you can’t relinquish quality either. Ensure you have an increase arrangement set up before you consent to more than you can convey. Each time you experience a tight spot, investigate what brought about it and make a move to keep it from happening once more.

You should also perceive most of the general population in your office. Stroll through your office a couple times each week to become acquainted with new workers and to remain educated of what’s occurring in different offices. Also, make sure you are not coming up short on capital speedier than anticipated. Quick development can eat up your capital in case you’re not watchful. Watch out for your primary concern and consider approaches to decrease costs, such as renting gear, gathering late records, or outsourcing representatives. When you’ve gotten client protests and negative input, make sure to deal with them quickly. Protests can now and again reveal to you what costly research can’t. Utilize them to analyze inadequacies in your association and indicate conceivable arrangements.

Exit Doors For Business Owners

There are various awesome reasons why you ought to begin an independent company, such as working for yourself, winning more cash, a more adaptable work routine, assembling your skillset, and so forth. Likewise with anything worth doing, building your own business is not without its troubles. Here and there these difficulties may appear to be greater than they truly are, and here and there they keep us from completely seeking after a thought. Be that as it may, as most entrepreneurs will let you know, the dangers and difficulties are normally justified regardless of the prizes and merit with a specific end goal to make your fantasy a reality.

Some Exit Doors for Business Owners

On the other hand, it is best to be prepared to face difficulties. There are some common questions that people ask about starting a business: What are the greatest difficulties business visionaries confront when beginning their own particular business? How do fruitful business people handle and take care of issues in business? Must a business person confront these business challenges when beginning a business? However, rather than just thinking about beginning a business, you should also contemplate how you will exit it later. A leave system is imperative to the long haul survival of a business. Presently how would you arrange a leave procedure? There are benchmarks you can use to decide your exit from any business.Most savvy business people will utilize a specific benchmark as an objective and once this particular target is achieved, they leave the business. Presently with regards to leaving a business, there are three methodologies you can apply.

You can leave a business in any of the accompanying ways. For one, you can start by turning over the business to proficient supervisors. At the point when your business achieves a specific phase of development, you can exit by turning it over to proficient supervisors. For this situation, the business still has a place with you however you are not included with its everyday undertakings. You should surrender regulatory part to accept the part of a guard dog. When you exit in this way, you will have all the more available time to take a gander at different ventures or resign. Or, you can exit by selling the business. For this situation, you are leaving the business by pitching it to a private financial specialist. In the business world, it is called M&A.

Leaving your business along these lines implies that after the deal and exchange of benefits are finished, you don’t have anything to do with the business once more. Or, you can make your company public. The one of a kind thing about this sort of leave system is that while you are offering your business to open financial specialists, regardless you keep up control over the business. Kindly before you apply any of these leave technique, counsel with your lawyer or lawful consultant. At the end of the day, it’s dependent upon you to choose the leave procedure you need to apply, yet never forget your exit is more vital than your entrance.

Marketing Methodologies

There are many methods that you can use to market your business. Internet marketing has turned out to be irreplaceable for any independent company that needs to be obvious on the web and inside simple reach of portable clients. Considering always rising portable use levels and our ordinary dependence on the Internet to scan for items and administrations and analyze them, it would not be an exaggeration to state that advancing your business online is as vital as having a telephone. Without it, you are restricting the development and achievement of your business.Try not to stay detached. Grasp Internet marketing now. In case you do not know where to start, you can begin with an appraisal of your independent company’s online nearness and its Internet marketing needs. It’s free and will demonstrate to you what’s conceivable.

 How the Internet Helps Business

A straightforward question, what is a site? In its exposed shape, a site is a solitary space that comprises of various website pages. We ought to all realize that at this point, however shockingly what we do not all know, is the advantages a site can accommodate your business and it’s stunning to witness what number of business do not really have a site or online nearness! On the off chance that you have a business and do not have a site, you are missing out on extraordinary open doors for your business. A site itself can be utilized to achieve a wide range of marketing procedures to help your business develop. As an entrepreneur, you have to know where your buyers are. Be that as it may, imagine a scenario in which customers know your business and what you can offer, however they can’t contact you. That is one of the dangers you take by not having a site for your business.  What are some different advantages of having a business site? You know precisely how much your site will cost you and it’songoings, a physical store, then again, is helpless to many strange events which could victory the costs, for example, leaving the lights on, robbery, harm, additional staff and so on.

 A deliberately created site and online nearness arrangement gives colossal advantages and costing plots. Your site and online networking records are anopen day in and day out/365. Envision that you need to purchase from a store. You invest all the exertion required to go to the store, yet when you arrive, it is shut. We as a whole know how perturbed we feel in that circumstance. You’ll mull over backpedaling given the awful taste its left, alright may have been your blame for not checking but rather hello, this is demonstrating the point here!. You will simply discover another store that is all the more effortlessly available. Since your site is operational all day and all night, from the comfort of the nearby café, their love seat or their bed, your clients and customers can without much of a stretch get to your site and administrations.

Business Development

You need to follow the current trends in business in case you wish for it to grow. Laws can be right away consolidated into online arrangement structures then pushed out to workers through unbending and auditable procedures which can naturally calculate any factors and check information for consistency against worldwide directions. Current laborers, acclimated to innovation worked around usability, won’t endure unbending frameworks. Developing businesses can make the pattern for specialist enabling buyer IT advantageous for them, by making it simpler for representatives to work remotely. This expels any reason for losing information or falling behind with their administrator while offering chiefs an outline of everything that is going ahead in their business, even while worldwide workers are progressing.

Things to Know about Business Development

It’s an uncommon business proprietor that wouldn’t like to develop their business in some mold. Lamentably, most entrepreneurs are so bustling working in their business that it’s hard to recognize markers of lessened growthuntil the absence of development makes a noteworthy agony point in the business. To win at developing your business, you need to win at premonition and core interest. As opposed to sitting tight for the torment to raise, investigate the signs and manifestations that demonstrate you require a sound development procedure for your business.  Low-income development is the most obvious sign that something needs to change about your businessunless you’re not following your income month to month. By not watching out for the money, as it were, you may not know that development has slowed down.

The more you hold up to actualize a development technique to haul you out of the slowdown, the more extended, and all the more expensive, it progresses. Truly, some time and exertion should be contributed amid the dispatch of another item or administration. Be that as it may, when your hours, or those of your staff, stretch out past the underlying dispatch with little end in sight, your development might be in for a slowdown. Debilitation is setting in. Try not to disregard or overlook demoralization. It might be the principal marker of a fire. Business is being lost to the opposition. They purchased from your rivalries. Something is out of order between the arrangement of advantages shared and your clients evolving needs. You can’t recognize any range in which your business is developing. In case you can’t promptly perceive a territory of development in your business, it’s presumably there isn’t one. Give careful consideration.

Current items or administrations are losing, instead of picking up, ground. In the event that incomes on existing offerings are level, there might be a few things astir. Your item/benefit benefits no longer adjust to your client’s changing necessities or your business charms may have lost their radiance. You’re wearing out. In this case, you should consider taking a step back to take a careful look at the situation in order to determine whether something can be changed about it or if you have to give the business up lest you lose money each month.

Making Good Business Choices

Having your own business means that you have to deal with choices all the time. Prepared business people realize that a pattern is a companion and they are continually eager to quickly conform their business to the present pattern. Keeping your eyes open to spot patterns is truly a test however the enormous undertaking will be your capacity to rapidly utilize the pattern further bolstering your good fortune. Nowadays, we can see a similar thing occurring in the retail business. Customary shops that do not have a webshop are experiencing considerable difficulties. When fabricating a business sans preparation, you will confront the test of deciding your leave system.

Forming a Business Plan

You need to arrange your leave system before you even begin the business. Most business visionaries maintain their business with no arrangements to exit and regardless of the possibility that they have a leave procedure, they think that it’s hard to actualize it. Before beginning a business, it is fitting to arrange an exit. The absence of a leave plan is the essential motivation behind why most businesses disintegrate after the demise of the organizer. A leave procedure is essential to the long haul survival of a business. Presently how would you arrange a leave system? There are benchmarks you can use to decide your exit from any business. Most savvy business visionaries will utilize a specific benchmark as an objective and once this particular target is achieved, they leave the business.

Cases of such benchmarks are present with regards to leaving a business, there are three systems you can apply. You can leave a business in any of the accompanying ways, turn over the business to proficient administrators. At the point when your business achieves a specific phase of development, you can exit by turning it over to proficient administrators.For this situation, the business still has a place with you yet you are not included with its everyday undertakings. You should surrender your managerial part to accept the part of a guard dog. When you exit in this way, you will have all the more available time to take a gander at different ventures or resign.

For this situation, you are leaving the business by pitching it to a private financial specialist. In the business world, it is called mergers and acquisitions. To leave your business along these lines implies that after the deal and exchange of advantages are finished, you do not have anything to do with the business until the end of time. The one of a kind thing about this sort of leave technique is that while you are offering your business as shares to open speculators, despite everything you keep up control over the business. Before you apply any of these leave techniques, you should unequivocally try to counsel with your lawyer or lawful consultant. In any case, it’s dependent upon you to choose the leave system you need to apply, yet never forget, your exit is essential, perhaps more than your entrance in the business world.

Is Starting A Business Suitable For You?

Starting a business may be something that many people dream of, but it’s not suitable for just about anyone. You should learn about the benefits and the risks so that you would be able to make a decision about whether it is the right thing to do for you or not. Regardless of whether owning and working a business is ideal for you, it’s your choice and you’re the one who will need to meet all the requirements to make it. Set aside theopportunity to research and consider what’s best for you. Consider the advantages and disadvantages and see which set appears to be more vital to you. Don’t hesitate to include more pros or cons as you see fit.

Starting a Business

On the off chance that you do choose to open your own business, investigate the cons and plan ahead of time how you will manage them. Do the pros far exceed the cons for you, or are the cons more than you will hazard? While considering your business alternatives, make sure to get criticism from a group of guides including a bookkeeper, a legal advisor, and a money related counselor. For genuine business people, the genuine objective and real interest are in the making of something new, not really in the administration viewpoint, so beginning another business is engaging. On the other hand, realize that you require a smart thought, potential clients, and information about advertising, back and administration to succeed. There is a high disappointment rate.

Seventy-five percent flop in a year and twenty-five percent of first-year survivors bomb in the second year. Most new businesses are secretly financed with the proprietor’s cash and frequently are undercapitalized. There is an absence of formalized structure, which is beneficial for a few and terrible for others. You’ll need to figure out how to acclimate to a requirement for more noteworthy individual drive and inspiration to go ahead and remain dynamic in business. On account of the need to remain continually dynamic keeping in mind, the end goal is to produce business, your opportunity is restricted. In this way, you need to structure recreation time into your calendar subsequent to completing a task and before prospecting for more work.

It is not abnormal for a business proprietor to work no less than sixty hours, and potentially upwards of eighty hours in seven days, for the main year or somewhere in the vicinity, which can worry your family. It is not as engaging on the off chance that you are deals arranged and are not as inspired by making an offering. Maybe subsequent to exploring the upsides and downsides of owning a business, you’re believing that you need to act naturally yet don’t have an imaginative thought or are not open to going out on a limb. At that point, you could consider purchasing an effectively existing business or putting resources into an establishment. Both decisions include less hazard, and there’s less to take in the most difficult way possible when contrasted with beginning another business.

Beginning A Business

Many people wish to start a business, but they only dream of it without being able to take action. It cannot be denied that starting a business is risky and difficult. Beginning another business can prompt individual and monetary rewards, later on, however, you will probably confront various difficulties when beginning.The requests on your time might be more prominent than you foresaw, and enough cash to keep things going can likewise be an issue. With some cautious arranging, you can envision some of these difficulties and have the capacity to conquer them. Because of troublesome monetary conditions, it can challenge for business people to locate a budgetary foundation that will loan them the cash to begin.

Tips for Beginning a Business

This implies you may need to investigate elective financing sources, for example, getting from companions and relatives or utilizing individual funds. A downside to utilizing your reserve funds is that you might not have enough cash to get you through the troublesome early months or years.Working a business can resemble an exciting ride, loaded with good and bad times. Notwithstanding the budgetary assets to get you through the lean circumstances, you may likewise require a lot of passionate backbone to continue on when things look dreary. New business proprietors may feel they have to do everything themselves or invest excessively energy in things that don’t help the business develop. When arranging another business, you ought to choose which errands you ought to focus on by and by and which ones you have to outsource or contract representatives to perform.

This will give you the time you need to concentrate on essential business capacities. Unless you as of now have thehigh skill or are acquiring an establishment where you get solid support from the franchisor, you’ll likely need to learn much in a brief timeframe. Regardless of the possibility that you have solid item learning, you might be frail in territories, for example, showcasing or overseeing representatives. You need to continue learning. Amid the startup period of your business, you might be so centered around making it a win that different parts of your life could endure. Variables that incorporate anxiety, gorging and an absence of activity can make your wellbeing fall apart, and you may disregard individual connections. You should set aside time to ensure you have some type of adjustment in your life. When you begin a business, you know there will be dangers.

You know you won’t have a constant flow of income, you know you’ll be relinquishing potential advancement in your past profession way, and you know there’s a moderately high hazard that your business is, in the long run, going to come up short. These are basic learning, and most new business visionaries are set up for these conceivable outcomes with comprehension and assurance.  However, in the event that you’ve at any point been in business, you know the difficulties you’re set up for are once in a while the ones that destroy you.